Accelra, LLC ("Accelra," "we," "us") operates accelra.net and provides AI automation services to businesses. This policy explains what we collect from people who visit our website or contact us, how we use it, and what control you have over it.
We are based in Plano, Texas. You can reach us any time at info@accelra.net.
Two different kinds of information
This distinction matters, so we are putting it first.
Information we collect for ourselves. When you visit accelra.net, book a call, start a chat, or email us, you are giving information to Accelra directly. We decide how it is used. That is what most of this policy is about.
Information we handle for our clients. When a business hires us to build an AI receptionist, a CRM, or a messaging system, we process information belonging to that business and its customers. We act on that client's instructions. We do not own that data, we do not sell it, and we do not use it to market anything of our own. If you are a customer of one of our clients and you want to know how your information is handled, contact that business directly. Their privacy policy governs, not ours.
What we collect from you
We only collect what you give us or what is needed to run the site.
- Contact and business details you give us. Your name, email address, phone number, company name, and whatever you tell us about your business when you book a call, start a chat on the site, or email us.
- Scheduling information. If you book a call, our scheduling provider collects your name, email, time zone, and any answers you give on the booking form.
- Chat messages. If you use the chat widget on our site, we receive the messages you send and any contact details you provide in that conversation.
- Basic technical information. Standard server and hosting logs, including IP address, browser type, device type, referring page, and the pages you view.
What you type into the ROI calculator never reaches us. The calculator on our homepage runs entirely in your browser. The numbers you enter are not sent to us, not stored, and not tied to you. Close the tab and they are gone. You do not have to give us an email address to see your result.
We do not ask for and do not want government ID numbers, financial account numbers, health information, or other sensitive categories of personal data through this website. Please do not send them to us through the chat widget or the booking form.
How we use it
- To respond to you, answer questions, and schedule calls.
- To prepare proposals and scope work you have asked us about.
- To provide and support services once you become a client.
- To send you information about our services, where you have asked for it or where we have an existing business relationship. You can opt out of marketing at any time.
- To operate, secure, and improve the website.
- To meet legal, tax, and record keeping obligations.
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
Who we share it with
We do not sell your personal information, and we never have.
We share information with service providers who perform work on our behalf and are only permitted to use it for that purpose. These fall into the following categories:
- Website hosting and infrastructure
- Appointment scheduling
- Website chat
- CRM and marketing automation
- Telephony, call handling, and SMS delivery
- AI model providers that power our voice and chat agents
- Email delivery
- Accounting, payments, and professional advisors
A current list of the specific providers we use is available on request. Email info@accelra.net and we will send it.
Our appointment scheduling is provided by Calendly, which you interact with directly when you book a call. Calendly's own privacy policy applies to that interaction.
We may also disclose information where we are legally required to, where it is necessary to protect our rights or someone's safety, or in connection with a merger, acquisition, or sale of assets. If that last one ever happens, this policy continues to apply to information transferred until it is replaced by a new one.
Mobile messaging and SMS
If you give us your mobile number and agree to receive text messages, the following applies.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services themselves.
- Message frequency varies based on your activity and what you signed up for.
- Message and data rates may apply. Check with your carrier.
- Reply STOP to any message to opt out. You will receive one confirmation and then no further messages.
- Reply HELP for assistance, or email info@accelra.net.
- Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is never a condition of purchasing anything from us.
Calls, AI agents, and recording
Some calls to or from Accelra, and calls handled by the systems we build for clients, may be answered by an AI voice agent rather than a person. Calls may be recorded and transcribed so we can service the account, improve accuracy, and keep a record of what was agreed.
Where recording requires the consent of all parties, notice is given at the start of the call and you can decline or ask for a human. Recordings and transcripts are treated as confidential and are shared only with the account holder and the providers listed above.
Cookies and tracking
The site uses cookies and similar technologies that are set by us and by the scheduling, chat, and CRM tools embedded in our pages. These keep the site working, remember your session, and let us see whether a booking or a chat was completed.
We do not currently run advertising pixels or third-party analytics on accelra.net. We are not tracking you across other websites and we are not building an advertising profile on you. If that changes, we will update this policy before it does.
Most browsers let you block or delete cookies in their settings. Blocking them may break scheduling and chat.
How long we keep information
We keep information for as long as we need it for the purpose it was collected, and then for as long as we are required to keep business records. In practice:
- Enquiries that do not become clients: up to 24 months, then deleted.
- Client records: for the length of the relationship and for the period required by law afterward.
- Call recordings and transcripts: per the retention setting on the account, and no longer than needed.
You can ask us to delete your information sooner. See below.
Security
Data is transmitted over encrypted connections and stored with established business software providers that offer encryption and access controls. Access on our side is limited to people who need it, and accounts we hold on a client's behalf can be revoked by that client at any time.
No system is perfectly secure and we will not claim otherwise. If a breach affects your information, we will notify you as required by law.
Your choices and your rights
Regardless of where you live, you can email info@accelra.net to ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information
- Stop sending you marketing
- Give you a copy of what you provided
We will respond within 45 days. We may need to verify your identity first, and we will not charge you for a reasonable request.
Texas residents. The Texas Data Privacy and Security Act gives Texas residents rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. We do not sell personal data and we do not conduct targeted advertising. If we deny a request you may appeal by replying to our response, and if the appeal is denied you may contact the Texas Attorney General.
California residents. The CCPA gives you rights to know, delete, correct, and opt out of sale or sharing of personal information, and not to be discriminated against for exercising them. We do not sell or share personal information as those terms are defined by the CCPA.
EU and UK residents. Where the GDPR applies, our legal bases are your consent, our legitimate interest in operating and marketing our business, performance of a contract, and compliance with legal obligations. You have the right to object, to restrict processing, to data portability, and to complain to your supervisory authority.
Children
The site is for businesses and is not directed at anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.
Changes to this policy
We will update this page when our practices change and revise the date at the top. Material changes will be flagged on the page for a reasonable period. Continuing to use the site after an update means you accept the current version.
Contact
Accelra, LLC
Plano, Texas